Privacy Policy

Privacy Policy for Fixup Plumbing Services

At Macaw Plumbing & Tankless, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

Information We Collect

When you contact us or use our services, we may collect:
‍
‍Contact Information: Name, phone number, email address, and service address
‍Service Details: Information about your plumbing needs, appointment scheduling, and service history
‍Payment Information: Billing details necessary to process payments for services rendered
‍Communication Records: Notes from phone calls, emails, text messages, and in-person conversations related to your service

How We Use Your Information

Service Management Platform

How We Protect Your Information

We take data security seriously and implement industry-standard measures to protect your personal information, including:
- Secure, encrypted data storage through our service management platform
- Limited access to customer information—only authorized team members can view your data
- Regular security updates and monitoring
- Compliance with applicable data protection regulations

Data Security

Your privacy is important to us. Macaw employs industry-standard security measures, such as encrypted communication, firewall protection, and secure data storage, to protect your information from unauthorized access, alteration, or disclosure. However, please note that no online platform is 100% secure, and we encourage you to take precautions when sharing sensitive data online

We do not sell, rent, or trade your personal information to third parties. We only share your information when:
- Necessary to provide services: With trusted service providers like Housecall Pro who help us operate our business
- Required by law: When we must comply with legal obligations, court orders, or regulatory requirements
- With your consent: When you explicitly authorize us to share your information

Children’s Privacy

Macaw does not knowingly collect or solicit information from individuals under the age of 13. If we become aware that we have inadvertently received data from a child, we will delete it promptly in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Cookies & Website Technology

Our website may use cookies and similar technologies to improve your browsing experience. These help us understand how visitors use our site and allow basic functionality. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:
- Access the personal information we hold about youRequest corrections to any inaccurate information
- Request deletion of your information (subject to legal record-keeping requirements)
- Opt out of marketing communications at any time
- Ask questions about how we handle your dataTo exercise any of these rights, contact us at (704) 798-2659 or contact@macawplumbing.com.

Contact Information